Enerpac authorizes three distributors as service centres in SEA

Mr Ken Chang, left, of Multi-flow Engineering Service Pte Ltd in Singapore receives his Authorised Service Centre certificate from Enerpac Asia Pacific Regional Director, Anders Mangen, right.

Enerpac SE Asia has made a further commitment to assisting businesses to attain industry-critical requirements, including quality, safety and service support, by certifying three distributors as Authorised Service Centres in the region.

Their certification to Enerpac’s global standards and support is designed to complement the distributors’ outstanding local knowledge with support from Enerpac, drawing on more than 50 years as a leader in hydraulic equipment, sales, service, safety training and compliance, cost efficiency, technology and avoidance of downtime by optimising maintenance practices.

The first three centres to achieve this status are Multi-flow Engineering Services Pte Ltd in Singapore, CAPE Industrial in Rayong, Thailand and PT Ekatama in Bekasi, Indonesia.

Distributors like PT Ekatama, left, and CAPE Industrial, right, must pass a strict audit to become an Authorised Enerpac Service Centre

“Having authorised service centres across Southeast Asia will give our customers confidence that their tools are being repaired and maintained to high standards of quality and safety,” says Mr Joseph Wang, Country Leader, Enerpac SE Asia, a globally leading hydraulics company with over 28 offices in 22 countries.

In order to be given the Authorised Service Centre status, each distributor must pass an audit that covers the factory or workshop, equipment, contracts, safety and other factors that contribute to a successful and quality centre. Once this audit has been passed, the authorised centres can then bring the world-class knowledge, service and support of the Enerpac organisation to their local customers.

“The authorised centres will receive additional support from Enerpac in terms of training, standards, tools and backup, so it will further strengthen our relationship with our valuable distributors,” says Mr Wang.

Singapore achieved its certification in 2015, followed by Thailand and Indonesia in 2016 and Enerpac has plans for more. “We are aiming for Malaysia, Vietnam and The Philippines to have authorised centres by the end of 2017, and the remaining countries in the region by 2018,” said Mr Wang.

Key advantages of Authorised Service Centres include:

• Better service network
• Improved repair quality
• Shorter repair times
• Additional services (such as 24 hour service and on-site repairs)
• Greater support from Enerpac (such as training, repair job referrals and tool backup)

The global Enerpac range is used extensively by industries including building and construction; oil and gas, maintenance and fabrication, shipbuilding and metalworking, civil, mechanical, production and process engineering; energy production and reticulation; government utility; manufacturing and materials handling and workholding; mining and resources, and safety.