ENGEL restructures service offerings

ENGEL AUSTRIA decided to reorganise its service products and services under the ENGEL plus banner to create added value for their customers and improve their competitive advantage. Training and service are firm features of ENGEL's system philosophy. ENGEL plus makes its service portfolio even more transparent, thus opening up optimisation potential for existing machines, robots and plants. 

"We accompany our customers through the entire production plant service life", emphasises Wolfgang Degwerth, Head of ENGEL AUSTRIA's Customer Service Division. "Total Cost of Ownership is becoming increasingly important for our customers. With ENGEL plus, we ensure optimal asset health and planning security for our customers and, on request, help them keep their machinery up to date at all times." 

ENGEL plus ranges from global on-site support with spare parts logistics, remote services and a 24x7 hotline, maintenance and repair contracts at fixed prices to retrofitting options and optimisation tools, application engineering consultancy and professional training and eLearning offerings.

ENGEL offers a wide spectrum of products for a variety of tasks. Even older injection moulding machines and control unit generations can be improved in terms of energy-efficiency, shot weight constancy and maintenance overhead minimisation. At the same time, ENGEL plus allows for retroactive integration of additional process steps, technologies and automation. To meet the customer's specific requirements, ENGEL develops individual software solutions. More than 550 staff are employed in customer service and training at ENGEL's global plants and subsidiaries.