Maag's Thailand Sales & Service Center strengthened

Maag, a leading global manufacturer of gear pumps, pelletizing systems, filtration systems and pulverizers, recently conducted a highly successful open house at its Maag sales and service center in Thailand. Nearly 100 visitors, including processors and end users from throughout Southeast Asia, attended the June 30 event and learned about Maag’s latest capabilities including the recently opened rotor sharpening workshop. It was the first combined event in Thailand for Maag and its affiliate companies Gala and Reduction Engineering Scheer since Maag’s recent acquisitions.

“We are thrilled with the turnout and the positive response at the open house,” said Thomas Willemsen, Maag vice president of business development for After Sales and Service Centers. “There was great interest in the expanded service capabilities of the sales and service center with the recent addition of  rotor sharpening services, overhaul of underwater die plates, and the cleaning of polymer contaminated machine parts.” Maag is now able to offer a broader service portfolio in Southeast Asia, including high-quality rotor sharpening for strand pelletizer tools to a  larger customer base. Due to the expansion of its service footprint in Southeast Asia, Maag is positioned closer to its customers and able to offer improved and faster support.

The sales and service center located in Thailand’s Chonburi Province site has been in operation since 2008 while the new rotor sharpening workshop for strand pelletizers opened May1. At the open house, visitors received the latest information on available equipment plus an overview on Maag’scomplete service capabilities..They also saw two machine demonstrations and process tests on purpose-built underwater pelletizing systems that combinedboth Maag and Gala technical knowledge. Customers also saw capabilities for rotor sharpening for all common rotors of strand pelletizers, sharpening of bed knifes for common pelletizers, overhaul of die plates of underwater pelletizers. Maag further offers the cleaning of polymer contaminated parts and toolsas die’s, pumps and screen changer parts, extruder screws or elements with a vacuum pyrolysis oven of the newest generation.

Overall, Maag demonstrated its unique capability as a “one-stop shop” when it comes to service for pumps, filtration systems, and pelletizers. The sales and service center houses a showroom for Maag’s complete line of products, including RE Scheer’sModel 25AC lab-scale pulverizer, and additional room for spare parts and inventory, and equipment sales and service. The Thailand sales and service center employs about 12 people. Thailand is a key Asian business hub because of its strong infrastructure, large petrochemical and plastics market, and broad global automotive base.