OTTO GROUP SOLUTION PROVIDER (OSP) TAIPEI CO., LTD.

The Taipei company initially operated under the OSP Taipei brand, developing retail, mail-order, e-commerce and logistics systems. It built its expertise through Otto Group’s experience in retail, omnichannel operations, order fulfilment and warehouse logistics. It now operates within Otto Group one.O, with services covering management consulting, technology consulting, AI, ERP and end-to-end digital transformation.

For digital commerce, the company develops e-commerce platforms, live-shopping services, omnichannel customer experiences and mobile POS systems. These solutions connect online stores, physical shops, customer data, inventory, orders and payment processes.

Its AI portfolio includes shopping assistants, voice-service bots, knowledge bots, brand-content generators and generative-AI content platforms. These tools support product discovery, customer inquiries, service automation, brand-content creation and product-image generation.

Warehouse and logistics solutions cover receiving, storage, inventory, picking, packing, shipping, returns and stocktaking. Data analytics and AI forecasting can improve warehouse-space utilisation, product flow and demand planning. Target users include retailers, e-commerce companies, third-party logistics providers and freight forwarders.

For core enterprise systems, one.O provides consulting, implementation and integration for Infor M3 cloud ERP. The platform supports retail, wholesale, distribution and complex supply-chain operations. The company also develops front-end systems, back-end applications, mobile apps, APIs and microservices, and modernises legacy systems.

The company’s main value is the combination of retail and logistics expertise, software engineering, AI, ERP and management consulting. Customers can use one partner from requirements analysis and system design through development, implementation and ongoing support. This reduces coordination work and accelerates digital-project delivery.